Customer Service Representative

Who We're Looking For

We’re hiring experienced customer service and phone-sales professionals for the Auto Glass Works team. This is not an entry-level customer-service position. Applicants must already know how to communicate professionally, handle objections, ask for the sale, and turn qualified customer inquiries into booked appointments. Prior auto glass experience is not required, but proven customer-service and sales experience is.

Experienced applicants only. This is not an entry-level or trainee position.

The Role

Customer Service Representatives at Auto Glass Works handle incoming calls and online inquiries from customers across all company markets. The job includes gathering accurate vehicle and service information, helping prepare quotes, explaining our services, handling price and scheduling objections, converting qualified inquiries into booked appointments, coordinating schedule details, and communicating professionally with customers before and after service.

This is not simply an order-taking position. Every qualified inquiry is a sales opportunity. The right person can build trust, clearly explain value, confidently ask for the appointment, and close business without sounding aggressive or dishonest. The CSR must also remain calm with frustrated customers, maintain accurate information, follow company procedures, and manage multiple conversations without letting details fall through the cracks.

What We're Looking For

Proven customer-service and phone-sales experience
Strong ability to turn qualified inquiries into booked appointments
Confidence asking for the sale and guiding the customer toward a decision
Ability to handle price objections and customers who are shopping multiple companies
Professional, natural phone presence that does not sound scripted or robotic
Ability to build trust without making unsupported promises
Strong listening skills and attention to vehicle, insurance, location, and scheduling details
Ability to remain calm and professional with frustrated or demanding customers
Accurate data entry, scheduling, and written communication
Ability to manage several customers and tasks without losing information
Reliability, punctuality, urgency, and consistent follow-through
Ability to work independently in a remote environment without constant supervision
Dependable internet access and a quiet, professional workspace
Willingness to be measured on booking performance, accuracy, responsiveness, and customer experience
Ability to accept coaching, follow established processes, and improve from feedback

What We Provide

Base pay plus performance incentives
Training on Auto Glass Works services, pricing processes, systems, and market-specific procedures
Access to the company software and role-specific systems required for the job
Clear sales, customer-service, accuracy, and performance expectations
Opportunities for increased responsibility as the company grows
A team environment that values performance, reliability, and treating customers correctly

Apply Now

Full Name

Email Address

Phone Number

Current City and State

Current or Most Recent Employer

Current or Most Recent Job Title

Dates Employed

Reason for Leaving or Looking for Another Position

Years of Customer-Service Experience

Years of Phone-Sales Experience

Briefly describe your previous customer-service and sales responsibilities

What products or services have you sold by phone?

Was your previous work primarily inbound, outbound, or both?

Approximately how many calls or customer conversations did you handle on a normal day?

What sales or performance measurements were you responsible for?

What was your booking rate, close rate, sales goal, or strongest measurable result?

Which CRM, phone, quoting, scheduling, or customer-management systems have you used?

Do you have experience scheduling mobile technicians, service appointments, or route-based work?

Do you have experience handling insurance-related customer calls or claims?

Scenario 1 – Price Shopper: A customer says, "Your price is higher than another company. I'm going to call around and get more quotes." What would you say next?

Scenario 2 – Asking for the Sale: You have answered the customer's questions and confirmed that Auto Glass Works can perform the job. How would you move the conversation toward booking the appointment?

Scenario 3 – Upset Customer: A customer is frustrated about scheduling, pricing, or a delay and begins speaking angrily. Explain how you would handle the conversation while protecting the customer relationship and the company.

Scenario 4 – Accuracy Under Pressure: You have one customer on the phone, another customer waiting for a reply, and a technician asking for information about a scheduled job. How do you organize the situation and make sure nothing is missed?

Do you have dependable high-speed internet?

Yes No

Do you have a quiet and professional place to take customer calls?

Yes No

Are you comfortable answering calls and managing customers from multiple Auto Glass Works markets?

Yes No

Are you comfortable being evaluated on booking rate, accuracy, responsiveness, attendance, and customer experience?

Yes No

Days and Hours Available to Work

Earliest Available Start Date

Are there any recurring scheduling restrictions we should know about?

Compensation Expectations

Résumé or detailed employment history

Why do you want to work at Auto Glass Works?

Tell us about yourself, including your work style, strengths, and what you would bring to this position

What would your most recent manager say about your reliability and sales ability?

Additional Notes or Questions

Questions?

If you have questions about this position, email info@autoglassworksusa.com or call 816-286-3921. Do not call to follow up on your application — we will contact you if selected.

Customer Service Representative

Who We're Looking For

The Role

What We're Looking For

What We Provide

Apply Now

Questions?

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